Salesforce Announces Job Cuts at Irish Headquarters

Salesforce, the American cloud software company, has confirmed plans to implement job cuts at its Irish headquarters in Dublin. While the exact number of redundancies has not been disclosed, the company has submitted a collective redundancy notification to the Department of Enterprise. Under the Protection of Employment Act 1977, businesses with over 300 employees must notify the Department when proposing to make more than 30 positions redundant.

Currently, Salesforce employs over 2,500 people in Ireland. The company’s decision to reduce its workforce aligns with a broader trend towards automation, particularly in customer support. Last week, Salesforce CEO Marc Benioff announced plans to decrease the company’s customer support staff from 9,000 to approximately 5,000 as the organization increasingly integrates Artificial Intelligence (AI) into its operations. In a conversation on the Logan Bartlett Podcast, Benioff stated, “I was able to rebalance my headcount on my support. I reduced it from 9,000 heads to about 5,000 because I needed fewer heads.”

Impact on Employment and Operations

The job cuts at Salesforce reflect ongoing shifts in the technology sector, where many companies are reassessing their workforce in relation to evolving technologies. Salesforce has maintained its European headquarters in Dublin since 2000, contributing significantly to the local economy and job market. As of early 2025, Salesforce is projected to employ around 76,000 individuals globally.

The implications of these job cuts could extend beyond the immediate workforce. Local businesses that support Salesforce employees could experience a ripple effect, and the announcement has raised concerns about job security among employees. The Irish Examiner has reached out to the Department of Enterprise for further comments regarding the situation and its potential impact on the local economy.

As Salesforce continues to adapt to the demands of the digital age, the focus on AI-driven efficiencies may lead to further transformations within the company. The tech industry is watching closely to see how this shift will influence employment trends and operational strategies in the future.