CARFAX Launches Driver Exchange 9-1-1 to Enhance Crash Response

CARFAX for Police has introduced a new solution called **Driver Exchange 9-1-1**, aimed at improving the efficiency of emergency communications during property-damage-only (PDO) crashes. This innovative digital self-service platform enables emergency communications centers to manage a significant portion of traffic incidents without necessitating officer deployment to the scene. According to the National Highway Traffic Safety Administration (NHTSA), **70 percent** of traffic crashes fall into this category.

The implementation of **Driver Exchange 9-1-1** is designed to alleviate the demands placed on emergency communications staff while offering community members a swift and straightforward method to share information at the scene of minor accidents. Sarah Franz, Deputy Director of **Aurora911**, emphasized the benefits this tool brings, stating, “Implementing Driver Exchange allows our telecommunicators to provide a digital, user-friendly tool that keeps the process moving even when officers can’t respond in person. It aligns with our goals of improving customer service, reducing call handling time, and giving citizens immediate access to the information they need.”

With **Driver Exchange 9-1-1**, telecommunicators can quickly dispatch a link to involved parties with just two clicks. This approach not only expedites call closure but also allows officers to concentrate on higher priority incidents. The platform is built with user experience in mind, featuring a compact design and access to unique CARFAX insights.

Addressing Staffing Challenges in Emergency Services

The launch of this solution is particularly timely, as it responds to ongoing staffing challenges faced by law enforcement agencies. Lt. Michael Ledoux (ret.), Business Development Director at **CARFAX for Police**, noted, “We partner with more than **6,200 agencies nationwide**, so we hear directly from chiefs and telecommunicators about the staffing struggles they face every day. This solution is a result of those conversations and directly addresses the pain of routine PDO calls which can spike call volumes and delay response time. It’s a win for police departments, telecommunicators, and the community alike.”

The **Driver Exchange 9-1-1** solution is provided at no cost to law enforcement agencies and emergency communications centers. It includes a proactive **Public Information Officer** action plan that features customizable templates for social media, news announcements, and websites. This aspect of the program aims to facilitate communication with the community regarding the process and ease of handling PDO crashes.

About CARFAX for Police

**CARFAX for Police** is committed to enhancing the effectiveness and safety of law enforcement agencies. With a network of over **6,200** data-sharing law enforcement agencies across North America, CARFAX offers a suite of free, web-based solutions that leverage more than **36 billion** vehicle history records. These resources help law enforcement resolve cases more efficiently, improve safety, and foster better relationships within the community.

By introducing the **Driver Exchange 9-1-1**, CARFAX for Police is not only streamlining the response to a significant majority of crashes but also contributing to a more organized and effective emergency response framework.